Shipping policy
We’re committed to making your experience with INFINIT simple, transparent, and stress-free. Below you’ll find everything you need to know about returns, subscriptions, shipping, and more.
Key Policies at a Glance
- 30-Day Custom Formula Guarantee: Not 100% happy? We’ll re-customize your formula free of charge within 30 days. Still not satisfied? Return it for a full refund (product price only).
- Fast Replacements: We process and ship replacement formulas within 3 business days of receiving your return.
- Simple Returns: Submit a return request online and we’ll send you a prepaid shipping label.
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Live Support: Questions? We’re available Mon–Fri 9am–5pm ET by phone or email.
The INFINIT Guarantee
We will re-customize your product or we will refund your money. It’s that simple.
We want you to be 100% satisfied with every custom product we create. If in the first 30 days you are not completely satisfied with your custom blended nutrition solution, we will consult with you and then re-customize it to your satisfaction. If you are still not happy, just return the unused product and we will refund your money.
It is our unconditional guarantee to you. If you would like to re-customize a product, or have a question about the INFINIT Guarantee simply Contact Us.
We reserve the right to verify customer information, require a valid proof of purchase, and deny Guarantee requests at our sole discretion if we determine that a customer is abusing the Guarantee or has engaged in fraud.
Returns & Exchanges
30-Day Custom Satisfaction Guarantee
We’ll work with you to dial in your perfect formula. If you're not satisfied within 30 days of receiving your order:
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We’ll reformulate and send you a replacement at no charge.
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Just return the original product using a prepaid label.
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Still not satisfied? Return the new formula for a full refund of the product price.
How to Start a Return:
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Include a note with your name, order number, and whether it’s a return or exchange.
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Request a prepaid label here.
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Ship it to:
INFINIT Nutrition
Attn: Returns
11240 Cornell Park Dr., Suite 110
Cincinnati, OH 45242
Subscription Policy
We’re all about giving you control. INFINIT subscriptions are fully flexible.
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Skip, Pause, or Cancel Anytime
Log into your account to make changes with just a few clicks—no hoops, no hassle. -
Email Reminders
We’ll notify you before each shipment so you can make adjustments. -
Need Help?
Contact our team and we’ll take care of it for you—no pressure, no questions asked.
Damaged, Lost, or Incorrect Orders
Damaged in Transit?
If your order arrives damaged or spoiled:
- Take clear photos of the damaged product and packaging
- Email them to contact@infinitnutrition.us within 7 days of delivery
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We’ll ship a replacement within 2 business days at no cost to you
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Missing or Incorrect Items? Let us know right away and we’ll make it right. Whether it’s a missing item, shipping error, or product mix-up, we’ll fix it fast.
Shipping & Delivery FAQs
How long does shipping take?
- Standard shipping: 2–5 business days
- Rush shipping: 1–3 business days (available at checkout)
- Orders ship from our Cincinnati, OH facility Monday–Friday.
- Where do you ship?
- We ship to all 50 U.S. states and U.S. territories.
- International shipping available to select countries—contact us for more info.
- Located in Europe? Shop INFINIT EU here: https://www.infinitnutrition.eu/
- Located in Australia? Shop INFINIT Australia here: https://www.infinitnutrition.com.au/
How are orders packed?
- All orders are packed with care to minimize damage and maintain freshness.
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Large orders or warm-weather shipments may include insulated packaging when needed.
What if my package is delayed?
- Carriers occasionally experience delays. If your tracking hasn’t updated in 5+ business days, reach out to us and we’ll investigate.
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We’ll do everything we can to locate your package or get a replacement to you fast.
Contact Us
We're always happy to help.
513-791-3500 (Mon–Fri, 9am–5pm ET)
Voicemail available after hours